Privacy Policy

1. Who we are

Tape Members is the membership and booking app for Tape London. For privacy questions, data-access requests, or complaints, contact us at members@tapemembers.com.

2. Information we collect

We collect the following categories of information when you use the Service:

Account & profile information

• First and last name
• Email address and phone number
• Date of birth and gender
• Profile photo
• Instagram handle (optional)
• Occupation and interests (optional, for membership review)
• Residential address (only when required for ID verification)

Identity verification

To meet door-policy and licensing requirements, we may ask you to complete identity verification through our processor Sumsub. This involves submitting a government-issued photo ID and a selfie. Sumsub returns a verification result and limited extracted fields (such as name, date of birth, and ID expiry date) which we store against your account. Source images are held by Sumsub under their own retention policy.

Booking, guestlist, and check-in data

• Events you book or request guestlist access to
• Group composition (number of guests, names of additional guests where you provide them)
• Check-in and check-out timestamps
• Door-staff notes related to your visit
• Tape Coins balance and point history

Payment information

Payments are processed by Stripe. We do not store full card numbers, security codes, or banking credentials on our servers. We retain transaction metadata such as amount, currency, timestamp, last-four digits of the card, and Stripe’s internal reference IDs for record-keeping, refund processing, and fraud prevention.

Content you upload

• Reels and other media you post within the app
• Profile pictures and any updates you make to them
• Feedback, ratings, and free-text submissions

Device and usage information

• Device type, operating system version, and app version
• Push-notification tokens (FCM) for sending you alerts
• IP address (collected automatically by our servers and CDN providers)
• In-app activity logs (e.g. pages viewed, swipes on reels) used for diagnostics and product improvement
• Approximate location, derived from IP address only

Communications

We retain transactional messages we send you (booking confirmations, password resets, refund notifications) and any replies you send to us through email or in-app support chat.

3. How we use your information

• To create and operate your Tape Members account
• To process bookings, guestlist requests, and door check-ins
• To process payments and refunds
• To verify your identity and ensure you meet age and admission requirements
• To send you transactional notifications about your account, bookings, and refunds
• To respond to support requests
• To prevent fraud and enforce our Terms of Service
• To improve the Service through diagnostics and aggregate analytics
• To comply with legal and regulatory obligations

4. How we share your information

We do not sell your personal information. We share information only with the following categories of recipients, and only to the extent needed to operate the Service:

• Service providers (sub-processors) who run parts of our infrastructure on our behalf:
  • Google Firebase — authentication, database (Firestore), file storage, push notifications (FCM), and serverless functions
  • Stripe — payment processing and refunds
  • Sumsub — identity verification (KYC)
  • Twilio — SMS notifications and one-time codes
  • Resend — transactional email delivery
  • Algolia — search indexing (limited account fields)
  • Branch — deep-link routing and install attribution
  • Apple Wallet — generating digital membership passes (only when you choose to add the pass)
  • Vercel — hosting for our public website
• Tape London staff with access to admin tools for the purposes of running events, processing bookings, and providing member support
• Authorities where we are required to do so by law, court order, or to investigate fraud or safety incidents
• A buyer or successor entity in the event of a merger, acquisition, or sale of assets, subject to the same protections

5. Data retention

We retain account information for as long as your account is active. After you request deletion (see Section 7), we delete your profile, bookings, content, and related personal data within 30 days, except for:

• Records we are legally required to retain (such as payment receipts and refund records, typically held for at least 6 years to satisfy financial record-keeping obligations);
• Anonymised or aggregated data that no longer identifies you;
• Records relevant to active disputes, investigations, or safety incidents, until those matters are resolved.

6. Security

We use technical and organisational safeguards to protect your information, including encryption in transit (HTTPS), encrypted storage at rest with our cloud providers, role-based access control for staff, and regular review of admin access. No internet-based service is perfectly secure; if we become aware of a breach affecting your personal data, we will notify you in accordance with applicable law.

7. Your rights

Depending on where you live, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data (you can update most profile fields directly within the app)
• Request deletion of your account and associated data — submit a request at tapemembers.com/delete-account
• Object to or restrict certain processing
• Receive a copy of your data in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with your data protection authority — for UK residents this is the Information Commissioner’s Office (ICO), ico.org.uk

To exercise any of these rights, email members@tapemembers.com. We may need to verify your identity before responding.

8. International transfers

Some of our service providers operate servers outside the United Kingdom and the European Economic Area. Where we transfer your data internationally, we rely on lawful transfer mechanisms (such as the UK International Data Transfer Agreement, the EU Standard Contractual Clauses, or the recipient’s adequacy status) to ensure your data remains protected.

9. Children

The Service is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has created an account, please contact us and we will take steps to delete it.

10. Cookies and similar technologies

Our website uses a small number of strictly-necessary cookies and similar technologies to keep you signed in and to remember session preferences. We do not use third-party advertising cookies or cross-site tracking on the website. The mobile app does not use browser cookies but stores limited preference data on your device using the operating system’s standard secure storage.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you in the app or by email.

12. Contact us

For privacy questions, complaints, or to exercise any of the rights described above, contact us at members@tapemembers.com.