Tape Members | Privacy Policy

Last Updated: 30/07/2025

Tape Machine Limited (referred to in this Policy as "we," "us," and "our") is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the Tape Members App ("App").

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR) where applicable, and Apple's App Store Review Guidelines, including Guideline 5.1.1.

If you have any questions or wish to exercise your rights, you can contact us at members@tapemembers.com.

What Information We Collect
We collect and process the following types of information when you use the Tape Members App:

A. Information You Provide to Us

Personal Information: Full name, gender, WhatsApp number, Instagram username, email, nationality, birthdate, and occupation.
Profile Information: Profile photo and membership details.
Transaction & Payment Data: Payment history, billing details, and purchases made through the app (processed via Stripe; we do not store card details).
Membership & Booking Information: Details related to event bookings, guest lists, tickets, and reservations.

B. Information We Automatically Collect

Usage Data: Information on how you interact with the app, such as login times, in-app actions, and session duration.
Device Information: Device model, operating system, and app version to ensure functionality and security.
Location Data (Optional): If enabled, we may collect your location for personalized services such as event recommendations.

C. Information from Third Parties

Payment Processor (Stripe): Transaction confirmations and fraud prevention reports.
Firebase Analytics: User engagement data to improve app performance and features.

D. Identity Verification (Sumsub)
We use a third-party service, Sumsub, to verify user identity when required (e.g., for high-value transactions or regulatory compliance). This may include the collection of government-issued ID documents, facial biometrics, and other identifying information.

We do not store ID documents or biometric (face) data ourselves. This data is securely stored and processed by Sumsub in accordance with their own privacy and security protocols.

Facial Data Disclosure (App Store Guideline 5.1.1 Compliance):

We do not retain face data ourselves.
Facial data is collected solely for the purpose of identity verification when required by law or for high-value transaction validation.
Face data is stored exclusively by Sumsub for the minimum time necessary to complete the verification process and for compliance with legal and financial regulations. It is not stored indefinitely.
Face data is shared only with Sumsub. We do not share facial data with any other third parties.
Sumsub stores face data in accordance with their retention policies and privacy practices, which comply with applicable laws and require deletion after it is no longer needed for verification purposes. For more information, please refer to Sumsub’s Privacy Policy: https://sumsub.com/privacy-notice-service/

Access to this verification data is strictly limited to trained staff members who require it for legitimate business purposes, and is only accessed on a need-to-know basis under controlled and restricted access permissions.

How We Store Your Information
All Tape Members App data is securely stored in Google Firebase. Firebase provides encrypted cloud storage, ensuring your personal data is protected from unauthorized access, loss, or misuse.

Authentication & User Data: Stored using Firebase Authentication and Firestore.
Payment Information: We do not store full payment card details; transactions are securely processed via Stripe.
Analytics & Performance Data: Collected via Firebase Analytics to enhance user experience.

For more details on Firebase security, see Firebase Privacy & Security.

How We Use Your Information
We use your information to:

Manage Membership & App Features – Authenticate users, process payments, and manage bookings.
Improve User Experience – Track app performance and fix technical issues.
Process Payments – Secure transactions via Stripe, including VAT compliance.
Marketing & Notifications – Send event invites, membership updates, and exclusive offers (with your consent).
Security & Fraud Prevention – Detect suspicious activity and prevent unauthorized use.
Legal Compliance – Meet UK financial and GDPR regulations.

Legal Basis for Processing Data
Under UK GDPR, we process your data based on:

Contractual Necessity – To manage memberships, process bookings, and complete transactions.
Legitimate Interests – To provide secure services, improve app functionality, and personalize user experiences.
Consent – When you enable location sharing, receive notifications, or opt into marketing.
Legal Obligation – When required for fraud prevention, tax reporting, or regulatory compliance.

You can withdraw consent at any time via app settings or by emailing members@tapemembers.com.

Payment Information & Processing
A. How Payments Are Processed
All in-app transactions are securely processed via Stripe Payments UK Ltd.

We collect and process:

Billing information (name, email, transaction details).
Payment method details (card type, last 4 digits – stored by Stripe, not us).
Purchase history (entry fees, token purchases, VAT, and receipts).

We do not store or process full payment card details. Stripe encrypts all financial transactions and complies with PCI DSS security standards.

For Stripe’s full privacy policy, visit Stripe Privacy Policy.

B. Refunds & Chargebacks
Refunds, where applicable, will be processed in line with our [Refund Policy].
If you dispute a payment (chargeback), Stripe may collect additional data to verify the claim.

C. How Long We Retain Payment Data
We keep transaction records for a minimum of 6 years, as required by UK tax laws.
After this period, data is securely deleted unless needed for legal compliance.

How We Share Your Information
We do not sell or rent your personal data. However, we may share information with:

Payment Processors (Stripe): To securely process transactions.
Regulatory & Legal Authorities: If required for tax compliance, fraud prevention, or legal disputes.
Google Firebase: For secure cloud storage and analytics.
Marketing & Analytics Services: We may use Facebook Ads, Google Ads, and Firebase Analytics for user engagement tracking.
Event Promoters: Where you have been invited to Tape London by a registered promoter, we may share confirmation of your attendance (entry and/or exit) at the venue with that promoter for the legitimate purpose of managing guest bookings, club operations, and promoter accountability.

Your data is never shared with third parties without your consent, except where legally required or where a legitimate interest is clearly identified under UK GDPR. All shared data is limited to the minimum necessary and is protected by access controls.

Your Rights Under UK GDPR
You have the right to:

Access Your Data – Request a copy of your personal data.
Correct Your Data – Request corrections to inaccurate information.
Delete Your Data ("Right to be Forgotten") – Request data deletion (unless required for legal/tax purposes).
Restrict Processing – Limit how we use your data.
Data Portability – Request your data in a transferable format.
Withdraw Consent – Opt out of marketing notifications and location tracking at any time.

You can exercise these rights via the Tape Members App settings or by emailing members@tapemembers.com.

How We Protect Your Data
We take security seriously and implement industry-standard protections, including:

Data Encryption – Firebase encrypts data at rest and in transit.
Secure Access Controls – Only authorized personnel can access your data.
Fraud Prevention – Stripe’s security measures detect unauthorized payments.
Regular Security Audits – We routinely monitor and improve our security practices.

If you suspect unauthorized access, contact members@tapemembers.com immediately.

Changes to Our Privacy Policy
We may update this Privacy Policy from time to time.

Material changes will be communicated via email or the Tape Members App.
Minor updates will be posted in the app settings.

Please check the Privacy Policy section in the app periodically for updates.

Email: members@tapemembers.com

If you are unsatisfied with our response, you can lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.